Designing across touchpoints · Aryaduta
Hospitality service ecosystem.
Three connected tools built around one idea: when a guest makes a request, the right person knows immediately, with nothing lost between front desk, housekeeping, and kitchen.
A pitch concept spanning three roles in one service loop. A guest raises a request from their phone, staff pick it up in real time, and the front desk sees the whole picture without switching systems. The goal was simple: make sure nothing falls through the gap between departments.
Guest-facing
Guest Experience App
Led end to end with a junior designer, from mapping the service flow to finalizing the screens. Check-in, a digital room key, and post-stay feedback in one place.
Guest-facing
The guest request flow
A seamless interface for in-room dining and amenity requests, from menu to confirmation in a few taps.
Staff-facing
The staff task board
Real-time task management, so housekeeping and the kitchen see a request the moment it lands and can mark it done.
Front desk
Receptionist Command Center
Bookings, room status, and guest feedback in one view, so front-desk staff stop switching between systems mid-conversation with a guest.
More work
Let's talk